How do I claim a promotion?
To claim a promotion, log into your account and visit the promotions section. Browse the available offers, click on the one you want, and read the specific terms. You must typically click an 'Opt-In' or 'Claim' button before making a deposit or placing wagers to ensure the bonus is correctly applied to your balance.
Why was a promotion not applied to my deposit?
The most common reason is failing to opt in to the offer before completing the deposit. Other reasons may include using an ineligible payment method, not meeting the minimum deposit requirement, or having another active promotion that cannot be stacked. Always check the terms link within the offer for specific eligibility rules.
Can I use two promotions at once?
Generally, promotions cannot be stacked unless explicitly stated in the offer terms. If you activate a new promotion while another is still active, it may overwrite the previous one or be unavailable until the first is completed. Check the 'stacking' rules in the terms and conditions of each specific offer.
Where do I check the terms for a specific promotion?
Every active offer in your account promotions section includes a direct link to its specific Terms and Conditions. This link provides the authoritative rules regarding wagering, eligible games, and time limits. We strongly recommend reviewing this link before opting in to understand exactly how the bonus works.
Are promotions available on mobile?
Yes, all promotions are fully accessible via mobile devices. Whether you are using the mobile browser or the Casumo app, you can browse, opt in, and track your promotional progress through the same account interface used on desktop. The experience is optimized for fast access and easy claiming on the go.
What happens if I forget to opt in?
If you make a deposit or place bets without opting in first, the actions usually will not count toward the promotion's requirements. In most cases, bonuses cannot be applied retroactively. To avoid this, always make the 'Opt-In' button your first step before funding your account for a specific offer.
Can I cancel an active promotion?
Depending on the offer, you may be able to cancel a promotion via your account settings or by contacting support. Note that canceling an active bonus may result in the forfeiture of any bonus funds or winnings generated from that promotion. Review the terms of the specific offer to see the cancellation policy.
How do I find out when new promotions are released?
The best way to stay updated is by checking the promotions section of your account regularly. Additionally, enabled notifications via the app or email updates will alert you to new categories of offers. Since offers vary by account, your personal dashboard is the only place to see exactly what is available to you.