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Privacy Policy | casumo Official Casino Philippines

Last Updated: 2026-08-23

Privacy at a Glance

  • What we collect: Identity, contact, payment, and technical device data.
  • Why we collect it: To manage your account, process payments, and prevent fraud.
  • Who sees it: Only our platform and trusted partner service providers.
  • How long we keep it: For the duration of your account plus required legal periods.
  • Your control: You can request data access or deletion via our support channels.

1. Introduction and Scope

This Privacy Policy describes how casumo collects, uses, and protects the personal information of our users residing in the Philippines. By using our platform, you agree to the practices described in this document.

This policy applies exclusively to your interaction with our official website and app. It does not cover third-party websites, external links, or services that you may visit after leaving our platform. We recommend reviewing the privacy policies of any external site you encounter.

2. Personal Information We Collect

To provide a secure and compliant gaming environment, we collect the following categories of data:

  • Account & Identity Data: Full name, date of birth, email address, and phone number to establish your identity and ensure legal age requirements.
  • Verification Documents: Government-issued IDs or proof of address provided during our KYC (Know Your Customer) process to prevent identity theft.
  • Payment Data: Transaction history and payment method details used for deposits and withdrawals, handled via secure channels.
  • Gaming & Transaction Activity: Records of games played, bets placed, and winnings to manage your account and detect irregular betting patterns.
  • Technical Data: IP address, browser type, device identifier, and operating system to optimize platform performance and enhance security.
  • Communication Records: Logs of your interactions with our customer support team to resolve issues and improve our service.

3. How We Collect Data

We gather information through three primary channels:

  • Directly from You: Information you provide during registration, account verification, or when contacting support.
  • Automatically: Technical data collected via cookies and server logs while you navigate our platform.
  • Partner Service Providers: Data received from our trusted payment processors, identity verification services, and technical infrastructure partners.

4. Why We Use Data

Your data is processed for specific, legitimate purposes:

  • Account Management: Creating and maintaining your user profile and gaming history.
  • Financial Transactions: Processing deposits and withdrawals and preventing payment fraud.
  • Compliance: Verifying age and identity to adhere to Philippine gambling regulations.
  • Security: Detecting multi-accounting, preventing money laundering, and protecting against cyber-attacks.
  • Personalization: Tailoring the user experience and content displayed on the site.
  • Legal Obligations: Fulfilling requests from regulatory bodies as required by law.
  • Marketing: Sending promotional offers only to users who have provided explicit consent.

5. When We Share Data

We do not sell your personal data to third parties. We only share information with:

  • Service Providers: Trusted partners who handle payment processing, identity verification, and technical hosting.
  • Legal Authorities: When required by applicable laws in the Philippines or to respond to valid legal requests.
  • Professional Advisors: Legal or auditing partners as necessary for our business operations.

6. How We Protect Data

We implement robust security measures to safeguard your information:

Encryption: All data transmitted between your device and our servers is protected by industry-standard encryption.

Access Control: Access to personal data is strictly limited to authorized employees who require it for their specific job functions.

Isolation: Sensitive payment information is isolated and handled through secure payment gateways to minimize exposure.

Monitoring: We continuously monitor our systems for vulnerabilities and unauthorized access attempts.

7. Cookies and Tracking

We use cookies to remember your preferences and ensure the site functions correctly. For a detailed explanation of the cookies we use and how you can manage them, please visit our Cookie Policy.

8. Your Rights

Depending on applicable laws, you have several rights regarding your personal data:

  • Access & Correction: Request a copy of your data or correct inaccuracies.
  • Deletion & Portability: Request the erasure of your data or ask for it to be transferred to another service.
  • Objection & Withdrawal: Object to specific data processing or withdraw your consent for marketing.

To exercise these rights, please contact our support team via the channels available on our Support page.

Note: Even if you request account closure or deletion, we are legally required to retain certain transaction and identity data to comply with anti-money laundering (AML) and gambling regulations.

9. How Long We Retain Data

Personal data is retained for as long as your account remains active. Once an account is closed, we keep the necessary data for a period tied to the account lifecycle and the minimum timeframe required by applicable law in the Philippines.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, that account will be terminated immediately, and any funds will be handled according to our terms.

Parents or guardians who believe a minor is using our platform are encouraged to report this immediately through our Support channels.

11. Cross-Border Transfers

Some of our service providers may operate outside of the Philippines. In such cases, we ensure that appropriate safeguards are applied to your data to maintain a level of protection consistent with our policy and local requirements.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be published on this page. We encourage you to periodically check the "Last Updated" date at the top of this page to stay informed.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy and the management of your personal data, please reach out to our dedicated team via the contact options available on our Support page.